Overview
Your workforce is the backbone of field service operations. This section covers the complete setup of your service engineers in FieldAx, from creating their profiles to managing their skills, time off, and training records. Proper workforce configuration ensures optimal job assignment, accurate scheduling, and efficient resource utilization while maintaining service quality and employee satisfaction.
Understanding Workforce Management in FieldAx
Workforce Components
The FieldAx workforce management system encompasses:
Service Engineer Profiles
- Personal and professional information
- Work schedules and availability
- Geographic assignments
- Performance tracking
Skills Management
- Technical competencies
- Certifications and licenses
- Proficiency levels
- Skill expiration tracking
Time Off Management
- Vacation scheduling
- Sick leave tracking
- Holiday management
- Availability planning
Training Records
- Completed training
- Certification history
- Skill development
- Compliance tracking