Account Management – Field Service Software

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Features
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Why FieldAx?
Pricing
Resources
Events
- Dreamforce Experience Hub
- FieldAx Presence
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Mega

Getting Started

2

Pre-Installation Requirements
Installing the FieldAx Package

Quick Start Guides

9

Essential Setup

Workforce Management

11

Smart Dispatch Optimization
Add Skills to Service Engineers
Workforce Overview
Create Service Engineers
Add Timeoff to Service Engineers
Add Training History to Service Engineers
Best Practices for Workforce Setup
Region Planner for Resources — FieldAx Help Guide
Advanced Route Map with Jobs and Locations on the Way
Dispatch Board Upgrade – Skills View
Auto-Dispatch Based on Region, Skills, and Travel Time

Account Management

11

Customers/Accounts Overview
Create Customer
Add Contacts to Account
Add Account Communication Log
Add Documents to Accounts
Create Installed System/Asset
Create Service Plan
Schedule Job from Service Plans
Account Management Best Practices
Troubleshooting Account Issues
Account Reports and Analytics

Job Management

9

New Survey Module
Customizable Service Report – Configuration Guide
Job Overview
Create/Schedule Job
Smart Dispatch Overview
Signature & Feedback – Step-by-Step Guide
Troubleshooting Assignments
Job Reports and Analytics
Get Ready for Scheduling with Dispatch Board

Mobile App

13

FieldAx Mobile App
Day Book
My Inventory
Create/Manage Product Requests
Consume Parts
Log Your Time
Get Digital Signature
Send Service Report
Close Job
Mobile App Best Practices
Mobile App Common Issues and Solutions
Day Book — Mobile App Guide
Clock In / Clock Out – Step-by-Step Guide

Inventory Management

16

Inventory Overview
Create Inventory Records
Create Serialized Inventory
Inventory Best Practices
Troubleshooting Inventory Common Issues
Inventory Reports and Analytics
View Stock Details
Raise Product Request
Receive Parts
Inventory Best Practices
Inventory Reports and Analytics
Transfer Parts
Part Transfers
Inventory Console Enhancement
Advanced Inventory Console
Simplified Inventory Transfer

Billing

6

Invoice Overview
Create Invoice
Preview and Send Invoice
Invoice Tracking and Management
Invoice Best Practices
Troubleshooting Invoice Issues

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Account Management

Account Management

Customers/Accounts Overview
Create Customer
Add Contacts to Account
Add Account Communication Log
Add Documents to Accounts
Create Installed System/Asset
Create Service Plan
Schedule Job from Service Plans
Account Management Best Practices
Troubleshooting Account Issues
Account Reports and Analytics

field service management solution

Experience a comprehensive end-to-end solution for all your business requirements with our Field Service Management Software. Book your demo today.

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